API Overview

Base URLs

Environment	Base URL
Production	https://api.iimmpact.com/v2
Staging	https://staging.iimmpact.com/v2

Rate Limits

Limit	Threshold	Consequence
API Requests	30,000 per 5-minute interval, per IP	IP blocked for 240 minutes (HTTP 403)
Integration Timeout	29 seconds max	HTTP 504 Timeout

WARNING

If your IP is blocked due to exceeding the rate limit, you must wait the full 240 minutes before access is restored.

IP Restrictions

By default, the Pine Labs API allows requests from any IP address, providing flexibility for various integration scenarios.

For added security, you can restrict API access to a specific list of allowed IP addresses via the Dashboard. See the IP Allowlist Guide for setup instructions.

Response Conventions

Timestamps

All timestamps in API responses are in GMT+8 (Malaysia Time). The format varies by endpoint:

Format	Used by
dd-MM-yyyy HH:mm:ss	Network Status, Bill Presentment, Callback URL, Low Balance (GET)
yyyy-MM-dd HH:mm:ss	Make Payment, Low Balance (POST)
yyyy-MM-dd HH:mm:ss.fff	Transaction History, Balance Statement

Metadata Wrapper

Most endpoints return metadata using one of two keys:

• metadata — used by Network Status, Bill Presentment
• @metadata — used by Callback URL, Low Balance Threshold

This is a legacy inconsistency maintained for backward compatibility.

Response Format Reference

Timestamp Formats by Endpoint

Endpoint	Timestamp Field	Format	Example
POST /v2/topup	timestamp	yyyy-MM-dd HH:mm:ss	2025-01-15 14:30:45
GET /v2/transactions	date, response_date	yyyy-MM-dd HH:mm:ss.fff	2025-01-15 14:30:45.123
GET /v2/balance-statement	date	yyyy-MM-dd HH:mm:ss.fff	2025-01-15 14:30:45.123
GET /v2/networkstatus	last_updated	dd-MM-yyyy HH:mm:ss	15-01-2025 14:30:45
GET /v2/bill-presentment	last_updated	dd-MM-yyyy HH:mm:ss	15-01-2025 14:30:45
GET /v2/callback-url	last_updated	dd-MM-yyyy HH:mm:ss	15-01-2025 14:30:45
POST /v2/callback-url	last_updated	dd-MM-yyyy HH:mm:ss	15-01-2025 14:30:45
POST /v2/low-balance-threshold	last_updated	yyyy-MM-dd HH:mm:ss	2025-01-15 14:30:45
Callback (POST)	timestamp	yyyy-MM-dd HH:mm:ss	2025-01-15 14:30:45
Callback (GET)	within message JSON	yyyy-MM-dd HH:mm:ss.fff	2025-01-15 14:30:45.710
GET /v2/catalog	last_updated	ISO 8601	2025-01-07T00:00:00Z

All timestamps are in GMT+8 (Malaysia Time) unless otherwise specified. The Catalog API uses ISO 8601 (UTC).

Metadata Key by Endpoint

Endpoint	Metadata Key
GET /v2/networkstatus	metadata
GET /v2/bill-presentment	metadata
GET /v2/callback-url	@metadata
POST /v2/callback-url	@metadata
POST /v2/low-balance-threshold	@metadata
GET /v2/balance	None
GET /v2/transactions	meta (pagination + summary data)
GET /v2/balance-statement	None (uses meta for pagination)

The @metadata prefix is a legacy naming convention used by some endpoints. Both metadata and @metadata contain the same type of information (status code and timestamp).

Endpoint Quick Reference

Method	Path	Documentation
GET	/v2/catalog	Catalog API
GET	/v2/options	Options API
GET	/v2/product-list	Product Listing (deprecated)
GET	/v2/subproducts	Sub Products
GET	/v2/networkstatus	Network Status
GET	/v2/bill-presentment	Bill Presentment
POST	/v2/topup	Make Payment
POST	/v2/transactions/check	Dispute Transaction
POST	/v2/transactions/void	Void Transaction
GET	/v2/transactions	Transaction History
GET	/v2/balance	Balance
POST	/v2/low-balance-threshold	Low Balance Alert
GET	/v2/balance-statement	Balance Statement
GET	/v2/callback-url	Get Callback URL
POST	/v2/callback-url	Set Callback URL