Customization

You can customize how email notifications (such as case acknowledgements and status updates) appear to your end-users. Instead of emails being sent from noreply@iimmpact.com, they can be sent on your behalf — using your brand name or domain.

Email Sender Options

We support three methods:

• Pine Labs-Hosted Branded Email — We configure a customized email address hosted by Pine Labs, such as yourcompanyname@iimmpact.com. Pine Labs manages the sending infrastructure.

• Your SMTP Server — You provide Pine Labs with SMTP credentials for your mail server. Notifications are sent directly through your server, using your own sender address.

• Webhook — Pine Labs sends a webhook to your endpoint with the email data (recipient, subject, body). Your system handles sending the email entirely, giving you full control over branding and delivery.

INFO

Customizations are assessed individually and may incur additional charges depending on scope and complexity.

Contact

To discuss email customization or other needs, contact our partnership team at partnership@iimmpact.com.